The pinch of rising labor costs and pushback on rate increases has grown into a serious issue for digital shops over the last year. Labor costs have been rising for years but they’ve accelerated recently with the absolute deluge of venture capital investment in 2021...
Like the cobbler’s children with no shoes or the photographer without family pictures, it’s easy for digital agency owners to overlook their own promotion. Agency owners are experts at elevating their customers’ brands, products, and services and designing growth...
Customer lead qualification is the process companies follow to predict whether captured leads are interested in their services. Qualifying customers through a well-honed points system can improve lead quality, save resources, and glean better clients. Before You...
Notes from Nick A quick recap of the key topics on digital agency owner’s minds. There was another great thread in the Bureau of Digital slack recently on vision statements. They came up again while I was chatting with the owner of a small dev shop. It wasn’t...
Scope creep is a challenge for many digital agencies. It can quietly kill profit margins, lower morale, and create tension between you and your clients. But if you know how to tell a client something is out of scope, you can turn these situations into...
